Returns & Exchanges
We want you to be completely satisfied with your wholesale order. This policy outlines the process for returns, exchanges, and after-sales support.
Quality Assurance
All products undergo quality checks before shipment. We take pride in our quality control process and work with our factory partners to ensure every item meets our standards before it leaves our facility.
Delivery & After-Sales
Your products arrive — now it’s time to inspect them.
Damaged or Defective Items
If you receive damaged or defective items, please contact us within 7 days of delivery . To process your claim, you will need to:
- Submit a clear description of the issue
- Provide photos proving the existence of the defect
BCSwimwear will establish communication with you and work to provide a reasonable solution.
Missing Items
Check your packing slip immediately upon receipt. If any items are missing, notify us right away so we can investigate and resolve the issue.
Incorrect Items
If you received items that do not match your order, contact us immediately. We will work with you to resolve the issue as quickly as possible.
Return Shipping
BCSwimwear reserves the right, in its sole discretion, to determine:
- If and when return postage will be provided to the buyer
- Whether the cost of return shipping will be partially reimbursed as store credit
Order Cancellation
The buyer can cancel orders freely within 48 hours after payment . For cancellation requests, please contact our Support Center at support@bcswimwear.com .
Important : Once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Service and Return policy comes into effect.
Order Acceptance and Cancellation by BCSwimwear
BCSwimwear reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include:
- Limitations on quantities available for purchase
- Inaccuracies or errors in product or pricing information
- Problems identified by our fraud prevention department
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Our Commitment
We negotiate with our factory partners on your behalf to ensure your interests are protected. Your satisfaction is our priority.
For any after-sales questions or concerns, please contact us at:
Email : support@bcswimwear.com